Refund policy

REFUND & RETURN POLICY

Due to the perishable nature of live plants, all sales are considered final.

Customers must inspect all plants and products upon delivery or pickup. Any concerns regarding plant condition, incorrect items, or damaged products must be reported within 24 hours of receiving the order.

Because we cannot control planting conditions, watering practices, soil conditions, weather, pests, diseases, or ongoing care after plants leave our possession, we do not offer refunds, returns, exchanges, or guarantees on live plants after delivery or pickup.

Refunds or replacements may only be considered if:

The wrong item was delivered.
The item arrived significantly damaged during delivery.
A claim is submitted within 24 hours of receipt with clear photos.

Plants that have been planted, transplanted, repotted, neglected, overwatered, underwatered, exposed to extreme weather, or otherwise altered after delivery are not eligible for refund or replacement.

Special orders, custom orders, installation services, delivery fees, and labor charges are non-refundable.

By purchasing from SoCal Plant, the customer acknowledges and agrees to these terms.